Online Returns/Exchange Policy

If you are not completely satisfied with any goods purchased from our online shop, we will happily offer you a full refund or exchange within 14 days of receipt, provided the item is returned unused, unworn, and in its original condition with all tags attached and original packaging intact.

To arrange a return, please contact us at info@simplychiqueuk.com quoting your order number before sending your item back.

Exclusions

We are unable to offer a refund or exchange on the following unless faulty:

• Personalised or made-to-order items

Items marked as final sale or clearance are also non-returnable unless faulty.

Returning Your Item

You are responsible for the cost of return. We recommend that you return your package using a recorded delivery service so that you are insured for the value of the goods whilst they are in transit to us. The package remains your responsibility until it arrives with us. Please keep a record of proof of postage with the tracking number.

Returns should be sent to:

Simply Chique Returns
4-6 Chapel Street, Oadby, Leicester, LE2 5AD

Once your return is received and inspected, we will process your refund or exchange within 5–7 working days. Refunds will be issued to your original payment method.

If your item arrives faulty or damaged, please contact us before returning it, as postage costs may be reimbursed in these cases.